Shipping policy

This Shipping Policy explains how we process and deliver orders placed through Ovenfox (https://ovenfox.com). We are committed to providing fast, reliable, and transparent delivery throughout the United Kingdom.

Shipping Coverage

We currently ship within the United Kingdom only. We do not offer international delivery at this time.

Order Processing

  • Processing Time: Orders are processed within 1 to 2 business days after payment is confirmed.

  • Cut-Off Time: Orders placed before 2:00 PM (UK time), Monday to Friday, are processed the same day. Orders placed after this time will be processed on the next working day.

Please note: Business days exclude weekends and public holidays.

Delivery Timeframe

Once dispatched, delivery typically occurs within 3 to 7 business days, depending on your location and the courier’s schedule.

Shipping Fees

We offer free standard shipping on all orders delivered within the United Kingdom. There are no additional charges for delivery at checkout.

Delivery Methods

We partner with trusted national courier services to ensure your order arrives safely and on time. You will receive a tracking number via email once your order has been shipped.

Address Accuracy

Please double-check that your delivery address is correct and complete when placing your order. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information.

Missed Deliveries

If a delivery attempt fails, the courier may reattempt delivery or leave collection instructions. It is the customer’s responsibility to follow up directly with the courier when needed.

Tracking Information

You will receive a shipping confirmation email with a tracking link once your order has been dispatched. This allows you to monitor your delivery status at any time.

Contact

If you have any questions about your shipment, feel free to contact us:

  • Email: support@ovenfox.com

  • Phone: +44 7400 728 956

  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM

  • Business Address: 54 Belchers Ln, Birmingham B8 3EU, United Kingdom

Ovenfox reserves the right to update this policy without prior notice. Any changes will be posted on this page.