This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on Ovenfox (https://ovenfox.com). We follow UK consumer protection regulations, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
We want you to feel confident shopping with us. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the policy below.
1. Return Window
Customers in the United Kingdom may request a return within 30 calendar days of receiving their item. This includes the statutory 14‑day “cooling‑off” period and an extended store policy for your convenience.
All returns are free of charge, and we provide a prepaid return label upon approval.
2. Conditions for Return
To qualify for a return or exchange, the following conditions must be met:
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Items must be unused, in their original condition, and returned with all components, accessories, and packaging.
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Products showing visible signs of use, installation, damage, or modification may be refused or may be eligible only for a partial refund.
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Returns must be requested within the 30‑day window through our support team.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Situations
For hygiene and safety reasons, we cannot accept returns in the following cases:
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Items returned without their original accessories or packaging.
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Products showing clear signs of prior use (e.g., grease, food residue, water inside ice makers, scratches on cooker hoods or air fryers).
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Damage caused by improper installation, misuse, or unauthorised repairs.
4. Exchanges
We accept exchanges for the same product or another item of equal value, subject to availability. If the replacement item has a price difference, we will charge or refund the difference accordingly.
5. Return Process
To initiate a return or exchange:
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Contact our support team at support@ovenfox.com or by phone at +44 7400 728 956.
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Provide your order number, the reason for the return, and photos if the product arrived damaged or faulty.
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Once approved, we will send you a free prepaid return label.
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Pack the item securely and drop it off at the designated courier location.
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Once we receive and inspect the returned item, we will process your refund or exchange.
Please do not return items without contacting us first, as this may delay processing.
6. Refund Timeline
After receiving and inspecting your returned item, refunds are issued within 7 working days to the original payment method.
The refund amount will include the full price paid for the product. Since delivery is free, no delivery fees are deducted.
Processing times may vary depending on your bank or payment provider.
7. Damaged or Faulty Items
If your item arrives damaged or defective:
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Notify us within 48 hours of delivery.
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Provide clear photos or videos showing the issue.
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We will arrange a free replacement, exchange, or full refund depending on your preference.
Faulty items are handled in accordance with the Consumer Rights Act 2015.
8. Order Cancellations
Orders may be canceled if they have not yet been processed or shipped.
To request cancellation, contact us as soon as possible at:
support@ovenfox.com
If the order has already been dispatched, cancellation is no longer possible, but you may return the item once delivered.
9. Contact Details
For any questions regarding returns or refunds, please contact our customer support team:
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Email: support@ovenfox.com
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Phone: +44 7400 728 956
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Business Address: 54 Belchers Ln, Birmingham B8 3EU, United Kingdom
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Support Hours: Monday to Friday, 9:00 AM to 6:00 PM
Ovenfox reserves the right to update this policy at any time. Updates will be published on this page.
