Payment Policy

This Payment Policy outlines the accepted payment methods, payment processing, and security measures in place for purchases made through Ovenfox (https://ovenfox.com). It is designed in accordance with the laws of the United Kingdom and the policies required by the Google Merchant Center.

1. Accepted Payment Methods

We accept the following secure and commonly used payment methods:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • JCB

  • Apple Pay

  • Google Pay

All payments are processed securely via our website platform provider, Shopify, and its integrated PCI-DSS compliant payment gateways.

2. Payment Currency

All transactions on our website are processed in British Pounds Sterling (GBP £). Please ensure that your payment method supports GBP. If your card is issued in another currency, you may be subject to currency conversion fees from your card provider.

3. Payment Security

We take security seriously. All payments are encrypted and processed via secure SSL-certified connections. Ovenfox does not store your full credit or debit card details on its servers.

Payment processing is handled by trusted third-party providers integrated into the Shopify platform, which meet the Payment Card Industry Data Security Standard (PCI DSS).

4. Payment Authorisation

Upon placing an order, your payment method will be authorised for the full purchase amount. In most cases, payment is captured immediately upon order confirmation.

If for any reason payment cannot be processed or is declined, your order will not be completed, and no goods will be dispatched.

5. Failed Transactions

If your transaction is declined:

  • Please verify your card details are correct.

  • Ensure you have sufficient funds or credit.

  • Contact your card provider if necessary.

  • Alternatively, try a different payment method.

If you continue to experience issues, please contact us at support@ovenfox.com.

6. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. This will include a summary of your purchase and your order number.

If you do not receive confirmation within 24 hours, please check your spam folder or contact our support team.

7. Fraud Prevention

To prevent fraudulent transactions, we may conduct verification checks before processing and dispatching your order. This may include confirming your billing details or requesting additional identification.

We reserve the right to cancel any order that appears to be high-risk or suspicious. In such cases, you will be notified, and your payment will be fully refunded.

8. Contact

For any questions related to payments, billing issues, or your transaction, you can reach our customer support:

  • Email: support@ovenfox.com

  • Phone: +44 7400 728 956

  • Business Address: 54 Belchers Ln, Birmingham B8 3EU, United Kingdom

  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

Ovenfox reserves the right to update this Payment Policy at any time. Updates will be posted on this page and take effect immediately.