Welcome to Ovenfox. These Terms of Service ("Terms") govern your use of our website https://ovenfox.com and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please refrain from using our site or services.
1. Company Information
Business Name: Ovenfox
Address: 54 Belchers Ln, Birmingham B8 3EU, United Kingdom
Email: support@ovenfox.com
Phone: +44 7400 728 956
Website Host: Shopify Inc.
Operating Territory: United Kingdom only
2. Eligibility
You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that all information you provide is accurate, complete, and current.
3. Product Information
We make every effort to display product details, specifications, and images accurately. However, colours may vary slightly depending on screen settings, and measurements are approximate.
We reserve the right to modify or discontinue any product at any time without prior notice.
4. Orders & Acceptance
Placing an order on our website constitutes an offer to purchase. You will receive an email confirmation once your order is accepted and dispatched.
We reserve the right to reject or cancel any order, including in cases of suspected fraud, pricing errors, or inventory limitations. If your order is cancelled, any payment already made will be refunded in full.
5. Pricing & Payment
All prices are listed in British Pounds Sterling (GBP) and include applicable taxes, where relevant.
We accept secure payments via:
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Visa, Mastercard, American Express
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Diners Club, Discover, JCB
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Apple Pay, Google Pay
Orders will only be processed once full payment is received. For more details, please refer to our Payment Policy.
6. Shipping & Delivery
We offer free delivery within the United Kingdom only. Orders are processed within 1–2 business days, with delivery typically completed within 3–7 business days.
Orders placed after 2:00 PM UK time will be processed on the next working day. For full details, please refer to our Shipping Policy.
7. Returns & Refunds
We offer a 30-day free return policy in line with your statutory right to cancel under the Consumer Contracts Regulations 2013. Refunds are processed within 7 working days of receiving your return.
Returns must be unused, in their original packaging, and include all parts and accessories. For more information, see our Return & Refund Policy.
8. Exchanges
We accept exchanges for the same item or another product of equal value, subject to availability. If the replacement item differs in price, the difference will be adjusted accordingly.
9. Intellectual Property
All content, including product descriptions, photos, graphics, logos, and site design, is the intellectual property of Ovenfox or its content suppliers. You may not reproduce or use this content without written permission.
10. Limitation of Liability
To the extent permitted by law, Ovenfox shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the purchase price of the product in question.
This does not affect your statutory consumer rights under UK law.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to this page. It is your responsibility to check this page periodically for updates.
13. Contact Us
If you have any questions about these Terms or any of our policies, please contact:
Ovenfox
Email: support@ovenfox.com
Phone: +44 7400 728 956
Business Address: 54 Belchers Ln, Birmingham B8 3EU, United Kingdom
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM
